Support

Contact

Email framecall@beatdesk.app. Tell us your iPhone model, iOS version, the BeatDesk version, and what you were doing (pasting a script, shooting a still, asking the desk helper, reordering a Sequence). Screenshots help. We aim to reply within a few business days.

Common fixes

• The desk helper won't respond. Check Settings > AI data sharing is on and that you are online. The helper needs your consent and a connection; your local desk works without it.
• A Frame still looks wrong. Choose Edit to add direction, or Reject it and ask again. Stills are generated and can miss.
• The shutter won't open. Camera access may be off. Enable it in iOS Settings > BeatDesk, or pick an existing still from Photos.
• Talking to the dock does nothing. Allow Microphone and Speech Recognition for BeatDesk in iOS Settings. Recognition is English (US).
• Saving to Photos fails. Allow BeatDesk to add photos in iOS Settings.

What support covers

How the app works, permission and sharing questions, and bugs. We cannot rewrite your scripts, judge creative choices, or answer for DeepSeek or MiniMax accounts and policies.

Your data

BeatDesk has no account and keeps everything on your device, so we cannot see, restore or transfer your Beats. If you delete the app or a Sequence, it cannot be recovered by us.

Privacy and terms

See the BeatDesk Privacy Policy and Terms of Use published alongside this page.